The Deal Rockets Trade Assist Program is a complete support system designed to make global sourcing secure, transparent, and hassle-free. It ensures smooth transactions, verified suppliers, and clear communication from enquiry to delivery.

Built on proven global trade assistance practices, this program helps you source products with confidence, negotiate favorable terms, and connect with reliable suppliers worldwide — knowing your procurement journey is backed by strong quality checks and trust-focused processes at every step.

When you make a purchase through Deal Rockets, we understand the importance of trust and reliability in every transaction. If the products you receive are defective, incorrect, damaged, or fail to match the agreed specifications, our team immediately steps in to help you connect directly with the seller and resolve the issue as quickly as possible.

This resolution may include arranging a product replacement, initiating corrections to meet agreed standards, or facilitating a mutually agreed refund — all handled directly between you and the seller for maximum control and flexibility.

In cases where returns are required, we assist you in navigating the process, helping with clear communication, documentation, and coordination so that you avoid delays and confusion. Our goal is to ensure that any disputes are settled fairly, efficiently, and with your satisfaction as the priority.

From the moment your order is confirmed, Deal Rockets ensures you're never left in the dark. Our Order Tracking & Updates feature gives you full visibility into your procurement journey, starting from production progress to shipment milestones and final delivery.

You'll receive timely updates directly from the seller, including manufacturing timelines, dispatch details, tracking numbers, and estimated arrival dates. In addition, our team is available to help clarify any unexpected delays, changes in schedules, or adjustments to your order.

We make sure all communications remain transparent and accurate, eliminating uncertainty and keeping you in control of your order status at every step. Whether it's a bulk shipment across borders or a smaller, specialized delivery, we keep you informed so you can plan your business operations with confidence.

Securing the best value for your procurement is not just about price — it's about getting the right terms, quality, and timelines that meet your exact needs. At Deal Rockets, our Negotiation Support service ensures you have the right tools and assistance to reach an agreement that works in your favor.

We facilitate direct, clear discussions between you and the seller, covering key details such as product specifications, quantities, delivery schedules, and final pricing. By helping both parties align on expectations and responsibilities early on, we reduce the risk of misunderstandings that could disrupt your order.

Our experienced team can also guide you through counter-offers, specification adjustments, and alternative solutions when challenges arise. The result is a smoother, faster negotiation process that protects your interests, builds strong supplier relationships, and ensures successful deal closures.