DISPUTE RESOLUTION POLICY (NON-FINANCIAL)

Platform: DealRockets
Operated by: Daz Commerce
Last Updated: [Insert Date]

This Dispute Resolution Policy (“Policy”) governs the procedures and standards for handling non-financial disputes between Users on the DealRockets Platform (“Platform”). Because Daz Commerce does not participate in financial transactions, we do not resolve payment-related disputes such as refunds, chargebacks, or debt recovery.
This Policy is designed to protect Platform integrity, maintain user trust, and deter fraudulent or abusive behavior.

1. SCOPE OF THIS POLICY

1.1 Non-Financial Disputes Only
This Policy applies solely to conduct-related disputes and violations of Platform standards.
Daz Commerce does not intervene in:

• refund requests,

• disputes over payment terms,

• commercial contract breaches,

• shipment delays or product quantity issues,

• chargebacks or financial losses.

1.2 Disputes Covered Under This Policy
This Policy applies to matters affecting:

• Platform safety,

• User integrity,

• Truthfulness of listings,

• Compliance with standards of conduct.

1.3 Non-Binding Outcomes
Findings or actions made by Daz Commerce under this Policy are administrative in nature and
do not constitute legal arbitration, mediation, or judgment.

2. TYPES OF DISPUTES WE HANDLE

The following issue categories fall within the scope of DealRockets’ Trust & Safety review:

2.1 Intellectual Property (IP) Infringement

Handled in accordance with the DealRockets IP Policy. Covers:

• counterfeit goods,

• unauthorized use of trademarks or images,

• copyright violations,

• patent infringement claims.

2.2 Non-Response or “Ghosting” After Off-Platform Payment

While we do not arbitrate refunds, we will investigate cases where:

• A Buyer made a payment to a Supplier outside the Platform,

• The Supplier subsequently ceases communication,

• Evidence indicates intentional avoidance or fraud.

2.3 Misrepresentation of Products

Including:

• Samples drastically different from DealRockets product photos,

• False claims of certifications,

• Fraudulent or manipulated product imagery,

• Incorrect specifications posted intentionally.

2.4 Spam, Abuse, and Harassment

Covers:

• threats or abusive behavior,

• discriminatory or hateful language,

• repeated spam messaging,

• solicitation for unrelated products or services.

2.5 Platform Manipulation or Fraudulent Activity

Examples include:

• operating multiple accounts to deceive buyers,

• impersonating legitimate businesses,

• uploading fabricated company documents,

• colluding with third parties to mislead others.

3. COMPLAINT SUBMISSION PROCESS

3.1 Step 1 — Filing a Complaint

The Complainant must submit a formal complaint via the DealRockets Help Center, including:

Required Evidence:

• chat logs from DealRockets,

• screenshots of off-platform emails or messages,

• proof of payment (if applicable),

• photographs of received goods,

• product listing URLs,

• company details of the Accused party.

Anonymous complaints may not be processed unless sufficient evidence is provided.

3.2 Step 2 — Notification to Accused Party

Daz Commerce will notify the Accused User and provide:

• a summary of the allegations,

• any supporting materials (with sensitive data redacted),

• a 7 business day window to submit a response.

3.3 Step 3 — Investigation by Trust & Safety

Our Trust & Safety team may perform the following:

• review all provided materials,

• request additional information from both parties,

• check prior records, complaints, or internal flags,

• compare product photos with samples,

• verify certification claims with issuing bodies (where possible),

• evaluate user conduct patterns.

Daz Commerce may decline a dispute if evidence is insufficient or fabricated.

4. OUTCOME & SANCTIONS

Daz Commerce cannot force a Supplier to issue refunds or financial compensation.
However, if misconduct or fraud is proven, the following administrative actions may be taken:

4.1 Removal of Verification Badges

Supplier verification icons (e.g., “Verified,” “Gold,” “Premium”) may be:

• revoked,

• downgraded,

• permanently removed.

4.2 Account Suspension or Termination

Violating parties may face:

• temporary suspension,

• permanent ban,

• immediate termination without refund.

4.3 Blacklisting

Companies and individuals (including directors or legally responsible persons) may be:

• added to the DealRockets permanent blacklist,

• prohibited from future registrations,

• blocked across affiliated platforms.

4.4 Public Warning & Banned User List

DealRockets reserves the right to publish a “Banned User List”, which may include:

• Supplier/company name,

• country/region,

• high-level reason for ban (e.g., fraud, IP infringement).

Purpose: to protect the wider Buyer community from known bad actors.

4.5 Content Removal

Daz Commerce may remove:

• fraudulent product listings,

• fake certifications,

• deceptive images,

• misleading business profiles.

5. LIMITATIONS OF DEALROCKETS' ROLE

5.1 No Legal Authority
Daz Commerce is not a mediator, arbitrator, or legal adjudicator.
Administrative findings do not replace legal remedies available to Users.

5.2 No Enforcement of Commercial Contracts
We do not:

• enforce pricing agreements,

• validate shipping contracts,

• settle quantity or quality disputes,

• recover funds from a Supplier.

5.3 No Guarantee of Resolution
Submission of a complaint does not guarantee:

• a specific outcome,

• that sanctions will be imposed,

• that the dispute will be resolved in favor of any party.

6. CONFIDENTIALITY & PRIVACY

6.1 Confidential Handling of Evidence
All evidence submitted will be handled in accordance with:

• platform privacy policies,

• applicable data protection laws.

6.2 Disclosure Requirements
We may disclose information:

• to law enforcement upon valid request,

• to regulatory agencies,

• when required by law or court order.

6.3 Redaction of Sensitive Information
Personal information irrelevant to the dispute may be redacted before sharing with the other party.

7. COOPERATION REQUIREMENTS

Users involved in disputes must:

• respond in good faith,

• provide accurate information,

• avoid destroying or altering evidence,

• not harass or intimidate the other party during the process.

Non-cooperation may be treated as an admission of misconduct.

8. APPEALS PROCESS

8.1 Right to Appeal
A User subject to sanctions may file an appeal within 10 business days of the decision.

8.2 Grounds for Appeal
Only the following grounds are accepted:

• new evidence that was not previously available,

• procedural errors during the investigation,

• clear factual inaccuracies.

8.3 Final Decision
Appeal decisions made by Daz Commerce are final and binding for all administrative purposes.

9. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction].
All administrative actions are taken under Daz Commerce’s contractual rights as a Platform operator.

10. AMENDMENTS

Daz Commerce reserves the right to modify, update, or revise this Policy at any time.
Continued use of the Platform constitutes acceptance of the updated version.